Reference

Our Terms & Conditions Explained for You

When you open an account with bom 89, you enter into a straightforward agreement with us about how the platform works, what you can and cannot do, and…

Clear account ownership rulesDeposit and withdrawal termsDispute resolution processYour data and privacy rights
Explore the Lobby Read FAQ
bom 89 Our Terms & Conditions Explained for You
HELP WITH TERMS

How to Ask Questions About Our Terms

Our support team can walk you through any section of the Terms & Conditions, explain what a rule means for your account, or help you understand your rights and obligations. Reach us through live chat during lobby hours, email for detailed requests, or check your account settings for a full copy of the current policy. Players in Surabaya and across Indonesia can access support in English and local languages.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Available during peak play hours. Select 'Account & Terms' to route to the right team.

Email Support

Send your question to [email protected] with 'Terms Question' in the subject line. We reply within 24 hours on weekdays, 48 hours on weekends.

Account Settings

Log in, tap your profile icon, then select 'Legal Documents'. Download or view the full current Terms & Conditions, Privacy Policy and Withdrawal Policy.

YOUR PROTECTIONS

How bom 89 Handles Your Account and Data Under These Terms

These Terms & Conditions lay out how we secure your account, store your information, handle disputes fairly and give you control over your data.

Account Security

Your password is encrypted on login. We use multi-factor authentication on withdrawal requests. Your account is verified with valid ID before any first payout clears.

Data Storage

We keep your personal information, transaction history and game records for seven years after account closure or as required by local law, whichever is longer.

Your Data Rights

Email [email protected] to request a full data export, correct inaccuracies, or ask us to delete your personal information where local law permits.

Dispute Handling

File a dispute through your account or email support. We investigate within 14 days and respond with our finding. Escalation steps are outlined in your account dashboard.

Cookies & Tracking

We use cookies to keep you logged in, track your game history and show you promotions you've already seen. You can manage cookie settings in your browser or account preferences.

Contact & Changes

We notify you of material changes to these Terms by email and in-app alert at least 14 days before they take effect. You can object or close your account before the change date.

Questions About Your Rights Under Our Terms

Here are the questions we hear most often about bom 89's Terms & Conditions — your account ownership, how we handle your money, what happens if there's a dispute, and what you can do if you disagree with a decision.

You own your account. We hold your deposit funds in a separate account on your behalf, never mixing them with our operational money. When you request a withdrawal, those funds move from our holding account back to your DANA, OVO, GoPay or QRIS wallet. You keep full ownership until the funds are locked into a play.

We can suspend or close an account if you breach the Terms — for example, using false identity details, attempting fraud, or playing from a restricted jurisdiction. We will notify you immediately and, where applicable, hold your balance pending verification. If we believe your account is legitimate, we'll work with you to resolve the issue before final closure.

Dormant accounts remain yours indefinitely. We do not charge inactivity fees. If you have a balance and want to withdraw it after an extended period, contact support to verify your identity and current contact details. Depending on local law, we may request updated information before processing the payout.

Log into your account, navigate to 'Transaction History', find the transaction in question and select 'Dispute'. Describe the issue and attach any evidence (screenshot, game ID, time stamp). Our team reviews it within 14 days and responds by email. If you're not satisfied, you can escalate through the contact methods listed in your account settings.

No, you cannot unilaterally change the Terms. They are binding when you click 'I Agree' during account creation. However, we may update them over time. We notify you by email and in-app at least 14 days before material changes take effect. You can close your account before the new terms apply if you disagree.

We use your email address and play history to send you promotions we think match your interests — such as notifications about new slot releases or live table schedules. You can opt out of marketing emails at any time by clicking the unsubscribe link or disabling notifications in your account settings. We never sell your data to third parties.

Before your first payout to DANA, OVO, GoPay or QRIS, we verify that you are the account holder. This typically means confirming your mobile number, identity document or email. Once verified, subsequent payouts to the same wallet clear faster. Verification takes one to three business days; we will email you if we need additional information.

Related Pages

bom 89 Indonesia About Us FAQ bom 89 Login Register