Reference

Your Data Stays Secure on bom 89

We collect only what's needed to verify your account, process your DANA, OVO, GoPay and QRIS deposits, and send your withdrawals.

Encrypted account storageLocal payment rail integrationWithdrawal verification process
bom 89 Your Data Stays Secure on bom 89
REACH US ANYTIME

How to Ask About Your Data

We're available to answer your privacy questions through multiple channels. Contact us to request copies of your data, ask how we use your information, or report a privacy concern. Our support team speaks English and responds during business hours.

Team online

Live Chat

Open the chat window in your account lobby at any time. We respond to privacy requests within one business day during operating hours.

Email Support

Send your data-access request or privacy question to our support email. Include your account username and the specific information you need.

Account Settings

Visit your account profile to view, update or download your personal details. Changes take effect immediately across all platforms.

SECURITY AND YOUR RIGHTS

How We Keep Your Account Safe

Your account on bom 89 is protected by password encryption and session-based login verification. We monitor for suspicious activity — multiple failed login attempts, unusual payment patterns or withdrawals from new devices…

Password Security

Passwords are encrypted and never stored in plain text. You can reset your password anytime from the login page without contacting support.

Login Verification

We send a verification code to your registered email when you log in from a new device. This extra step keeps your account accessible only to you.

Withdrawal Confirmation

Every withdrawal request requires email confirmation and identity verification before your funds transfer to DANA, OVO, GoPay or QRIS.

Activity Monitoring

We track login times, deposit sources and game activity. Unusual patterns trigger alerts sent to your email so you stay informed.

Data Retention Rules

We keep account records and payment history for the time your account is active, plus a retention period where local law permits.

Data Deletion Request

You can request permanent deletion of your personal data after account closure, subject to local legal and financial record-keeping requirements.

Privacy Policy Questions and Answers

Players in Surabaya, Bandung and across Indonesia ask us regularly about what happens to their data, how long we keep it, and who can see it. Here are the answers we give most often.

Yes. Log into your account, go to Settings, then Profile to view your name, email, phone number and date of birth. For a complete export of your data — including deposit history, game activity and all records we hold — contact our support team via live chat or email with your account username.

We retain deposit and withdrawal records for your full account lifetime plus an additional period where local law permits, so we can process disputes and comply with financial regulations. You can download your full transaction history anytime from your Account Settings under Payment History.

Only our account-verification team, payment-processing staff and fraud-detection system see your data. We never sell your information to third parties. Your payment details (DANA, OVO, GoPay, QRIS account numbers) are encrypted and visible only to our secure payment processors.

Your account becomes inactive and your lobby access stops immediately. Personal data is retained for a legal retention period where local law permits, then can be permanently deleted upon your written request, subject to financial and anti-fraud record-keeping rules.

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the platform — which games you open, how long you play, and which payment method you prefer. This helps us improve your experience. You can clear cookies in your browser settings anytime without affecting your account.

Contact our support team immediately via live chat or email. Report any unauthorized transactions, incorrect account details or suspicious activity. We'll investigate within one business day and secure your account while we review the issue.

Game studios receive only your session ID and game-play data (bets, wins, spins) needed to run the games in real time. They do not receive your name, email, phone, banking details or withdrawal history. All studio integrations depend on local law and operate where permitted.