Reference

How we protect your account and your money

When you open an account with bom 89, you're entering into a clear agreement about how we handle your funds, your data and your account access.

Account TermsWithdrawal VerificationData Protection

Explore the Lobby Read FAQ

Where local law permits — our commitment to you

bom 89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account and funds depend on local law. Where local law permits, we operate under clear terms: deposits through DANA, OVO, GoPay and QRIS are processed under our deposit policy; withdrawals are verified through your registered payment method before funds move; and your personal data—name, email,

1
phone, payment details—is stored securely and never shared with third parties without your consent. Account access is tied to two-factor verification using your registered mobile number. If you believe your account has been compromised or if you wish to review what data we hold, contact support
2
immediately. Retention of your account data follows your account status: active accounts retain full records; closed accounts retain minimal identifiers for regulatory compliance only, typically for three years or as local law requires.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to reach us about account or legal questions

Team online

Live Chat

Open your account or log in, head to the Help section and click Live Chat. Our team responds in English and replies within minutes during operating hours, 24 hours a day, seven days a week.

Email Support

Send questions to our support email and include your account username, registered phone number and a clear description of your concern. We reply within 24 hours.

Account Settings

Log in to your bom 89 account, open Settings, and review your registered data, security options and communication preferences. Update or request changes directly from the interface.

YOUR DATA, YOUR RIGHTS

Data handling, security and how to request changes

Account Encryption

Your login credentials and payment details are encrypted end-to-end. We do not store your card numbers or full bank details; payment processors handle that separately under their own security standards.

Two-Factor Verification

Every account uses SMS-based two-factor verification. When you log in from a new device, we send a code to your registered phone number. This step happens before the lobby loads.

Withdrawal Verification

Before funds leave your account, we verify your identity through your registered payment method. DANA, OVO, GoPay and QRIS withdrawals are confirmed on your mobile app before the transfer completes.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Third-party analytics track page behaviour but not personal identifiers. You can disable non-essential cookies in Settings.

Data Deletion

Request account closure and data removal through Support. Upon closure, we retain minimal identifiers (username, account ID, transaction hash) for regulatory and fraud-prevention purposes as required by local law.

Dispute Resolution

If you believe a transaction was unauthorized or a deposit did not credit, contact Support immediately with your account username and transaction ID. We investigate within five business days.

Questions about your account terms and rights

Upon closure, we delete your active profile, but retain a minimal transaction record (account ID, username, deposit and withdrawal totals) for compliance with local record-keeping rules, typically for three years. Personal identifiers like your phone number and email are removed immediately unless local law requires retention.

Withdrawals are verified in two steps: first, we confirm your identity through your registered payment method (DANA, OVO, GoPay, QRIS or bank account); second, you receive a verification code on your mobile phone. Only after both confirm does the transfer leave your account.

Yes. Log in to your account, open Settings, find Payment Methods and add a new DANA, OVO, GoPay, QRIS or bank account. Withdrawals must be processed to your registered method. Contact Support if you need to update your primary payment method.

Contact Live Chat or email Support immediately with your account username. Do not share your password or two-factor code. We will freeze your account, verify your identity and walk you through a secure reset before your account is restored to your control.

Log into your account, open Settings and review your profile. Your registered name, phone, email and payment methods are visible. To request a full data export, contact Support and we will provide a detailed record within seven business days.

No. Your personal data is used only to operate your account, process deposits and withdrawals, verify your identity and comply with local law. We do not sell, lease or share your data with advertisers or third parties without your explicit written consent.

Transaction records (deposit amount, time, payment method, withdrawal time) are retained for seven years to comply with local regulatory requirements. Your account login history is accessible in Settings for 90 days after each session.

How we protect your account and your money

How to reach us about account or legal questions

Live Chat

Email Support

Account Settings

Data handling, security and how to request changes

Account Encryption

Two-Factor Verification

Withdrawal Verification

Cookie and Tracking

Data Deletion

Dispute Resolution

Questions about your account terms and rights

01 What happens to my account data if I close my account?

02 How is a withdrawal verified?

03 Can I change my registered payment method after I open my account?

04 What if I think my account has been compromised?

05 Where can I see what personal data bom 89 holds about me?

06 Do you sell my data to other companies?

07 How long do you keep transaction records after I withdraw?

Related Pages